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Tight-Loose-Tight

In Good to Great, Jim Collins suggests that organizations must clarify protocols and expectations, creating a balance between structure and autonomy that he refers to as, “tight-loose-tight.” Employees, participants, members, etc. of all groups need to know what: What do I need to do (tight #1) and How will I be evaluated (tight #2). The loose is the expectation of how I accomplish what I need to do.